Booking & Service Policies

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• Consultations: Free consultations are required prior to booking any service.
• Pricing: All listed prices are estimates and may vary based on the size, condition, layout, and specific cleaning needs of the home. Elite Shine Cleaning Company LLC reserves the right to adjust pricing as needed. Clients will be notified and must approve any pricing changes before services are rendered.
• Scheduling: Appointments must be booked at least 24–48 hours in advance. A $50 non-refundable deposit is required at the time of booking and will be applied toward the total service cost.
• Service Frequency: We offer weekly, biweekly, and monthly scheduling options based on availability.
• Confirmations: All appointments will be confirmed via email or text.
   

Clients must disclose any special conditions prior to service, including but not limited to:

• Heavy smoke or nicotine residue
• Biohazards
• Active pest activity

If undisclosed conditions are discovered during service, Elite Shine Cleaning Company LLC reserves the right to:

• Apply an additional fee
• Adjust the scope of work
• Cancel or reschedule the service if health or safety is impacted
   

Any additional charges must be approved before work continues. We do not provide pest removal services.

• Advance Notice: Cancellations must be made at least 24–48 hours before the scheduled appointment.
• Late Cancellations: Cancellations made within 24 hours of the appointment may incur a fee of 50–100% of the service cost.
• No-Shows / Inaccessible Property: If our team arrives and is unable to access the property, or if the client is unavailable without prior notice, a 100% no-show fee will be charged.

• Each appointment may be rescheduled once with at least 24 hours’ notice.
• Multiple reschedules may result in additional fees or suspension of service.
   

• Payment Due: Payment is due immediately upon completion of service, unless otherwise stated in writing.
• Grace Period: Clients have 1 calendar day from the invoice date to submit payment.
• Late Fees: A $50 late fee will be applied after the grace period. An additional $10 per day will accrue for each day the balance remains unpaid.
• Service Suspension: Future services will be suspended until all outstanding balances are paid in full.
• Collections: Invoices unpaid after 14 days may be sent to collections and may result in legal action and permanent termination of services.
• Client Responsibility: Timely payment is the client’s responsibility. Payment reminders are a courtesy and do not waive this obligation.

• Clients must ensure access to the property at the scheduled time.
• Pets must be secured, and alarm systems deactivated or instructions provided in advance.
• Please review our cancellation policy if access issues arise.

• Complaint Window: Any service concerns must be reported within 24 hours of completion.
• Re-Clean: If a valid concern is reported, a complimentary re-clean will be offered within 48 hours.
• Refunds: No refunds will be issued if the client declines the re-clean.

• Any accidental damage must be reported within 24 hours of service. Proof may be required.
• Reimbursement is limited to the replacement cost of the damaged item. Receipts may be requested.
• Clients are responsible for securing fragile, sentimental, or high-value items prior to service.

• Unsafe Conditions: Our team reserves the right to decline or leave a property if conditions are deemed unsafe.
• Illness Disclosure: Clients must notify us in advance of any COVID-19 exposure or contagious illness in the home.

• Exclusions: We do not provide mold remediation, pest cleanup, biohazard cleanup, or heavy lifting.
• Add-On Services: Optional add-on services are available for an additional fee and include interior fridge cleaning, oven cleaning, interior window cleaning, laundry, and concierge services.
• All services are subject to availability and approval.

• Arrival Window: Our team may arrive within a 30–60 minute window due to traffic or prior appointments. Clients will be notified of delays when possible.
• Tipping: Tips are appreciated but never required. Tips may be added to the invoice or given directly to the cleaner.

• Client Conduct: Abusive, threatening, or inappropriate behavior toward our staff will result in immediate termination of service without refund.
• Privacy: Client information is kept confidential. Photos or videos will not be taken or shared without prior consent.

Elite Shine Cleaning Company LLC enforces these policies to maintain professionalism, fairness, and a high-quality experience for all clients.