Our Terms & Conditions

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• Consultations: Free and required before booking any service.
• Pricing: All listed prices are estimates and may vary based on the size, condition, and specific cleaning needs of each home. Elite Shine Cleaning Company reserves the right to adjust pricing at any time, with clients notified of any changes before services are rendered.
• Scheduling: Appointments must be booked at least 24–48 hours in advance. A $20 deposit is required at the time of booking. We offer flexible scheduling options including weekly, biweekly, or monthly services.
• Cancellations & Confirmations: Please review our cancellation policy. All appointments will be confirmed via email or text.

• Advance Notice: Cancellations must be made at least 24–48 hours before your scheduled appointment.
• Late Cancellations: Cancellations made within 24 hours of the appointment may incur a fee of 50–100% of the service cost.
• No-Shows / Inaccessible Property: If our team arrives and cannot access the property, or if the client is absent without prior notice, a 100% no-show fee will be charged.

• Each appointment may be rescheduled once with at least 24 hours’ notice.
• Please note: Multiple reschedules may result in a fee or suspension of service.

• Due Date: Payment is due immediately upon completion of service, unless otherwise stated in writing in our booking policy.
• Grace Period: Clients have 1 calendar day from the invoice date to submit payment. No exceptions.
• Late Fees: A $50 late fee will be automatically applied to any unpaid balance after the 1-day grace period. An additional $10 per day will accrue for each day the balance remains unpaid.
• Service Suspension: Future services will be suspended until the outstanding balance is paid in full.
• Collections: Invoices unpaid after 14 days may be sent to collections, which could result in legal action and permanent termination of services.
• Client Responsibility: Timely payment is the client’s responsibility. Reminders are provided as a courtesy and do not replace the obligation to pay.
   

Elite Shine Cleaning Company LLC enforces this policy to ensure fairness and professionalism for all clients.

• Clients must ensure our team has access to the property at the scheduled time.
• Pets should be secured, and any alarm systems should be deactivated or instructions provided prior to the visit.
• Please review our cancellation policy if any changes to the appointment are needed.
   

• Complaint Window: Any service issues must be reported within 24 hours of completion.
• Free Re-Clean: If a valid complaint is made, a re-clean is offered within 48 hours.
• Refunds: No refunds are provided if the client declines the re-clean, in accordance with our policies.

• Any accidental damage must be reported within 24 hours of service, and proof may be required.
• Reimbursement is limited to the cost of the damaged item, and receipts may be requested.
• Clients are responsible for ensuring fragile or high-value items are securely stored.

• Unsafe Conditions: Our team reserves the right to decline or leave a property if it is deemed hazardous, in accordance with our cleaning service policies.
• Illness Protocols: Clients must notify us of any COVID-19 or other illness in the home prior to service, as outlined in our booking and cancellation policies.

• Exclusions: Our team does not handle mold removal, pest cleanup, or heavy lifting, as outlined in our cleaning service policies.
• Add-On Services: For additional tasks, we offer optional services for an extra charge, including fridge, oven, windows, and laundry.
• Please also review our booking and cancellation policies for more details.
   

• Arrival Window: Cleaners may arrive within a 30–60 minute window due to traffic or prior appointments, as outlined in our booking policy. Clients will be notified of any delays in accordance with our cleaning service policies.
• Tipping: While tipping is appreciated, it is not required. Tips can be added to the invoice or given directly to the cleaner, in line with our policies.

• Client Conduct: Abusive, threatening, or inappropriate behavior toward our staff will result in immediate termination of service, in accordance with our cleaning service policies.
• Privacy: Client information is kept confidential, and no photos or videos will be taken or shared without permission, as outlined in our booking policy.
• Refunds: Please note that no refunds are provided if a re-clean is declined, per our cancellation policy.