Our Terms & Conditions

Booking Policy

Consultations are free of charge and mandatory before booking any service with us.
All pricing is based on condition of the home and frequency of visits.
Clients must book at least 24–48 hours in advance and a deposit of $20 is required upon booking.
Weekly, biweekly, or monthly scheduling options are available.
All appointments will be confirmed via email or text.

Cancellation Policy

Cancellations must be made at least 24–48 hours before the scheduled appointment.
Late Cancellation Fee: Cancellations made within 24 hours will be charged 50–100% of the service fee.
No-Show Fee: If the cleaner arrives and cannot access the property or the client is absent without notice, 100% of the fee is charged.

Rescheduling Policy

Rescheduling allowed once per appointment with at least 24 hours’ notice.
Multiple reschedules may result in a fee or termination of service.

Late Payment Policy

Payment Due immediately upon completion of service unless otherwise agreed.
Late Fee: A $15–$50 fee or 5–10% of the total invoice will be charged for late payments.
Repeated Late Payments: May result in service suspension.

Access Policy

Clients must ensure the cleaner has access at the scheduled time.
Pets must be secured.
Provide instructions or deactivate alarm systems before the visit.

Satisfaction Guarantee/Re-cleaning Policy

Window for Complaints: Must be reported within 24 hours of service.
Free Re-clean: Offered within 48 hours if the client is unsatisfied and the complaint is valid.
No refunds offered if re-clean is declined.

Damages & Liability Policy

Accidental Damage must be reported within 24 hours. Proof may be required.
Reimbursement Limit: Limited to the cost of the damaged item (receipts may be required).
Valuables: Clients must store fragile or high-value items securely.

Health & Safety Policy

Unsafe Conditions: Cleaners reserve the right to leave a property deemed hazardous.
COVID or Illness Protocols: Clients must notify if anyone in the home is sick.

Scope of Work / Service Limitations

Exclusions: No mold removal, pest cleanup, lifting heavy items, etc.
Add-On Services: Available for an extra charge (e.g., fridge, oven, windows, laundry).

Arrival Window/Tipping Policy

Cleaners may arrive within a 30–60-minute window due to traffic or prior job overruns.
Clients will be notified of delays.
Tipping is appreciated but not required. Tips may be added to invoice or provided directly to the cleaner.

Client Conduct Policy/Privacy Policy

Abusive, threatening, or inappropriate behavior toward staff will result in immediate termination of service.
Client information will be kept confidential.
No photos/videos will be taken or shared without permission.
No refunds offered if re-clean is declined.